Return Policy
Thank you for your purchase from Otaci.us We stand behind all of our products and if you are not completely satisfied with your order, please email our support team at customerservice@otaci.com to request a refund or exchange.
Be sure to check your products thoroughly upon delivery. Please report any order discrepancy or damage within 5 days from original purchase date. You may return or exchange items purchased within 30 days from original purchase (order) date.
We are happy to provide our 30 Day No Hassle Return Policy and Satisfaction Guarantee. Our products can be returned for any reason, even if opened, for up to 30 days. A refund back to the original form of payment will be issued after the product is returned.
General Return and Refund Policy
Any unopened product within 30 days after original purchase date (order date) will be applied to a full refund in the same payment method of the purchase price (less shipping charges).
For the safety of our customers, we do not accept returns on any opened products.
Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.
If an item is out of stock or no longer available, you will be issued a refund.
Damaged/Incorrect Goods
If you received an order that is damaged (broken, leaking or otherwise unusable), please contact us within 5 days from original purchase date at customerservice@otaci.com We will pay for return shipping and replace the product.
Otaci.us reserves the right to review each return or exchange on a case-by-case basis.
Refunds and Exchanges
Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.
How to Return a Product
Please include a copy of the Return Authorization emailed to you by customer service.
Please indicate whether you would like store credit or if you would liketo exchange the return for another product.
Please allow 7-14 business days after receipt of returned items for a credit or exchange of items to appear in your account.
Changes to Terms
Kurtsan reserves the right, in its sole discretion, to change the Terms under which otaci.us is offered. The most current version of the Terms will supersede all previous versions. Kurtsan encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
Kurtsan welcomes your questions or comments regarding the Terms:
Kurtsan
51 Distribution Blvd
Edison, New Jersey 08817
Email Address:
Telephone number:
7327815254
Effective as of April 30, 2019