Return Policy

Thank you for your purchase from Otaci.us  We stand behind all of our products and if you are not completely satisfied with your order, please email our support team at info@otaci.com to request a refund or exchange.

 

Be sure to check your products thoroughly upon delivery. Please report any order discrepancy or damage within 5 days from original purchase date. You may return or exchange items purchased within 30 days from original purchase (order) date.

 

We are happy to provide our 30 Day No Hassle Return Policy and Satisfaction Guarantee. Our products can be returned for any reason, even if opened, for up to 30 days. A refund back to the original form of payment will be issued after the product is returned. 
 

 

General Return and Refund Policy

Any unopened product within 30 days after original purchase date (order date) will be applied to a full refund in the same payment method of the purchase price (less shipping charges).

 

For the safety of our customers, we do not accept returns on any opened products.

 

Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.

 

If an item is out of stock or no longer available, you will be issued a refund.

 

Damaged/Incorrect Goods

If you received an order that is damaged (broken, leaking or otherwise unusable), please contact us within 5 days from original purchase date at info@otaci.com We will pay for return shipping and replace the product.

 

Otaci.us  reserves the right to review each return or exchange on a case-by-case basis.

 

Refunds and Exchanges

Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.

 

How to Return a Product

Please include a copy of the Return Authorization emailed to you by customer service.

Please indicate whether you would like store credit or if you would liketo exchange the return for another product.

Please allow 7-14 business days after receipt of returned items for a credit or exchange of items to appear in your account.

 

 

Changes to Terms

Kurtsan reserves the right, in its sole discretion, to change the Terms under which otaci.us is offered. The most current version of the Terms will supersede all previous versions. Kurtsan encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

Kurtsan welcomes your questions or comments regarding the Terms:

 

Kurtsan

51 Distribution Blvd

Edison, New Jersey 08817

  

Email Address:

info@otaci.com

 

Telephone number:

7327815254

 

Effective as of April 30, 2019